Terms & Conditions

The services are operated by:

The Classic Indian Mahjong League & Academy
operating as Mahjong at Fia's Lounge

G1–G5, Ground Floor, Richmond Towers
#12 Richmond Road
Bengaluru – 560025, Karnataka, India

Email: mahjongatfias@gmail.com
Phone / WhatsApp: +91 96060 23454

We may offer:

• Mahjong table and seat bookings;
• Mahjong classes, workshops and regular sessions;
• Mahjong tournaments, social events and special events;
• Food and beverage information connected with our events or venue;
• Mahjong merchandise and accessories; and
• merchandise enquiries through WhatsApp or other direct communication.

Services, schedules, availability, instructors, seating capacity and pricing may change from time to time.

Displaying a slot, class, event or product on our website does not by itself guarantee availability. A booking is confirmed only when you receive confirmation through our booking system or directly from us.

• You must provide accurate and current information when creating an account or making a booking.
• You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
• Our online booking and payment services are intended primarily for adults. Where a participant is under 18, the booking, consent and payment should be handled by a parent or lawful guardian, where applicable.
• We may restrict or suspend an account where there is reasonable evidence of fraud, misuse, abusive conduct or repeated violation of these Terms.

Bookings apply only to the:

• date and time selected;
• number of seats or tables booked;
• session, class or event selected; and
• guest details submitted at the time of booking.

Please review your booking carefully before confirming payment.

A booking is considered confirmed only after the required payment, where applicable, has been successfully received and a booking confirmation has been issued.

You should retain your booking confirmation until completion of the session or event.

• Prices displayed on our website will indicate applicable charges and taxes where relevant.
• Payments may be processed through third-party payment service providers. We do not generally receive or store your complete card details.

Certain charges may be payable separately at the venue, including, where clearly disclosed:

• Mahjong set usage or rental charges;
• food and beverage purchases;
• additional merchandise;
• additional guests or services; or
• other optional venue charges.

Any such additional charges will be communicated before purchase or payment where applicable.

Cancellations, refunds, rescheduling and no-show rules are governed by our Refund & Cancellation Policy, which forms part of these Terms.

Where we cancel a paid booking, class or event, refunds or alternatives will be handled in accordance with that policy and applicable law.

Nothing in these Terms is intended to remove or restrict any statutory rights available to consumers under Indian law.

We may occasionally need to change:

• instructors;
• session timings;
• tables or seating;
• event format;
• venue arrangements; or
• other operational details.

Where a material change affects a confirmed paid booking, we will make reasonable efforts to notify affected guests and provide an appropriate alternative or refund where required by our Refund Policy or applicable law.

Guests are expected to:

• behave respectfully towards other guests, instructors and staff;
• follow venue rules and reasonable staff instructions;
• maintain appropriate Mahjong table etiquette;
• arrive within the specified reporting or session time;
• use Mahjong sets, racks, tables and other property responsibly; and
• avoid conduct that disrupts other guests or creates a safety concern.

We may refuse entry or discontinue service in cases involving abusive, threatening, unsafe, fraudulent or materially disruptive conduct.

This does not affect any refund or consumer rights that may apply under law.

Guests are responsible for taking reasonable care of Mahjong sets, racks, tiles, furniture and other property belonging to us.

Where property is deliberately damaged, lost or damaged through negligent misuse, we may seek reasonable compensation reflecting the actual loss or repair/replacement cost.

Normal wear and tear will not be charged.

Where food and beverages are offered as part of a Mahjong event or separately at the venue, menus may vary according to availability.

Guests should inform the venue of relevant dietary requirements or allergies before ordering.

Although reasonable care may be taken, we cannot guarantee an entirely allergen-free environment where ingredients are handled within the same kitchen or service areas.

Merchandise displayed on the website may include Mahjong tiles, mats, racks, accessories and related products.

Unless an online checkout is specifically provided, merchandise pages are primarily an enquiry catalogue.

Availability, final price, delivery or collection terms and payment arrangements will be confirmed with you before an order is accepted.

A merchandise order becomes binding only when we expressly accept the order and, where required, receive payment.

Product images are intended to represent products as accurately as reasonably possible. Minor differences in colour, texture, packaging or appearance may arise from photography, screens, manufacturing or handcrafted materials.

Any statutory rights relating to defective, damaged, incorrect or misrepresented goods remain unaffected.

Our website may use or link to services operated by third parties, including payment gateways, WhatsApp, Instagram, email providers or other technology platforms.

Their services may be governed by their own terms and privacy policies.

We are not responsible for outages or independent acts of third-party providers beyond our reasonable control, although this does not limit any responsibility we may have under applicable consumer law for services supplied by us.

Unless otherwise stated, the website and its original content—including our:

• branding;
• logos;
• graphics;
• photographs;
• event concepts and promotional material;
• written content;
• Mahjong teaching material;
• handbooks and course materials; and
• other proprietary material

—are owned by or licensed to The Classic Indian Mahjong League & Academy / Mahjong at Fia's Lounge.

You may access website content for personal and non-commercial use.

You may not reproduce, commercially exploit, modify, distribute or use our proprietary materials without prior written permission, except where permitted by law.

Photographs or videos may occasionally be taken at public or community events for promotional or archival purposes.

Where photographs or recordings specifically identify individual guests for promotional use, appropriate notice or consent should be obtained where required.

If you have concerns about appearing in event photography, please inform our team.

You must not:

• attempt to gain unauthorised access to our website or accounts;
• interfere with the security or operation of our website;
• submit fraudulent bookings or payment information;
• impersonate another person;
• misuse website content or intellectual property; or
• use our services for unlawful purposes.

We may take reasonable steps to protect the website, our guests and our systems from misuse or security threats.

We aim to keep pricing, schedules, event descriptions, merchandise information and other website content accurate.

Occasional typographical, technical or administrative errors may occur.

Where a material error affects a booking or purchase, we will notify you and provide an appropriate correction, cancellation or refund where required.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under Indian law, including applicable consumer rights.

Subject to this, we will not ordinarily be liable for indirect or consequential losses resulting from matters outside our reasonable control, including certain third-party service disruptions or force majeure events.

Any limitation of liability contained in these Terms shall apply only to the extent permitted by applicable law.

We will not be responsible for delays or inability to provide a service caused by events genuinely beyond our reasonable control, such as:

• natural disasters;
• severe weather;
• government restrictions;
• public emergencies;
• strikes or significant transport disruption;
• power or telecommunications failures;
• building or venue emergencies; or
• similar circumstances.

Where such an event materially affects a confirmed paid booking, we will endeavor to offer rescheduling, credit or refund arrangements in accordance with applicable law and our Refund Policy.

Personal data collected through accounts, bookings, payments, enquiries or communications is handled in accordance with our Privacy Policy and applicable Indian data-protection law.

For booking, payment, merchandise or service-related concerns, please contact:

Mahjong at Fia's Lounge
The Classic Indian Mahjong League & Academy

Email: mahjongatfias@gmail.com
Phone / WhatsApp: +91 96060 23454

Address:
G1–G5, Ground Floor, Richmond Towers
#12 Richmond Road
Bengaluru – 560025, Karnataka, India

We will endeavor to acknowledge and resolve complaints within reasonable timelines and in accordance with applicable consumer-protection requirements.

These Terms are governed by the laws of India.

Subject to any rights granted to consumers under the Consumer Protection Act, 2019 and other applicable laws, courts of competent jurisdiction in Bengaluru, Karnataka will have jurisdiction over disputes arising from these Terms or our services.

We may revise these Terms periodically to reflect changes in our services, business practices or applicable law.

The revised Terms and their Last Updated date will be published on this page.

Changes will apply prospectively from their effective date and will not ordinarily alter the contractual terms governing an already confirmed booking unless required by law or agreed with you.

Please also read our:

• Privacy Policy
• Refund & Cancellation Policy