Refund & Cancellation Policy

• Bookings may be cancelled through your account, where this option is available.

Cancellations made at least 24 hours before the scheduled session:

• The eligible amount paid online for the booking may be refunded to the original payment method.

Cancellations made less than 24 hours before the scheduled session:

• The booking may be cancelled to release the seat or table, but the amount paid will ordinarily be non-refundable.

The applicable cancellation deadline shown on your booking confirmation or account will determine refund eligibility.

Class and workshop registrations may carry specific cancellation, rescheduling or refund terms depending on the program.

Unless otherwise stated at the time of registration:

• cancellations made 24 hours or more before the scheduled session may be eligible for a refund or rescheduling;
• cancellations within 24 hours are generally non-refundable; and
• missed classes or no-shows are not ordinarily refundable.

Where a multi-session course has already commenced, refunds, credits or make-up sessions will depend on the specific course terms communicated at registration.

Event registrations are subject to the cancellation terms displayed for that particular event.

Unless otherwise specified:

• cancellations made at least 24 hours before the event start time may be eligible for a refund;
• cancellations within 24 hours of the event are non-refundable; and
• no refunds are available once the event has commenced or concluded.

Certain limited-capacity, specially curated or externally partnered events may have separate cancellation terms, which will be clearly communicated before booking.

Where a refund is approved:

• it will ordinarily be returned to the original payment method;
• processing is carried out through our payment service provider; and
• the time taken for the amount to reflect may vary depending on your bank, card issuer or UPI provider.

We may verify the payment and booking status before processing the refund.

If a payment was unsuccessful, reversed automatically or never captured, no separate refund will be due.

Certain charges may be payable directly at the venue and may not form part of the online booking amount. These may include:

• Mahjong set usage or rental charges;
• food and beverages;
• merchandise;
• additional services; or
• other clearly disclosed venue charges.

Any refund or adjustment relating to such offline payments will be handled separately based on the nature of the transaction and applicable terms.

Mahjong merchandise purchases may be confirmed through WhatsApp or other direct communication.

Refunds, replacements or exchanges will depend on the nature of the product and the terms communicated at the time of purchase.

Where applicable, customers should notify us promptly if a product received is:

• damaged;
• defective;
• materially different from what was ordered; or
• incorrectly supplied.

Customized, specially ordered or used products may not be eligible for return or exchange unless defective or otherwise required under applicable law.

Nothing in this Policy limits statutory consumer rights available under Indian law.

If we cancel a confirmed table booking, class or event due to operational reasons, venue unavailability or other circumstances within our control, we will generally offer one of the following:

• an alternative date or session;
• a booking credit; or
• a refund of the eligible amount paid.

Where circumstances beyond our reasonable control affect an event or session, we will make reasonable efforts to provide an appropriate alternative in accordance with applicable law.

Failure to attend a confirmed booking, class or event without cancellation will ordinarily be treated as a no-show and will not be eligible for a refund.

Late arrival does not automatically extend the scheduled session or entitle the guest to a partial refund.

If you believe you have been charged twice or an incorrect amount has been collected, please contact us with your booking and payment details.

Once verified, any excess payment due will be refunded or adjusted appropriately.

If you believe there is an issue with a payment, we encourage you to contact us first so that we can investigate and resolve the matter promptly.

Nothing in this section prevents you from exercising any rights available through your bank, payment provider or applicable law.

We may investigate suspected fraudulent bookings, payment misuse or abuse of the booking system before approving a discretionary refund.

This Refund & Cancellation Policy is intended to set out our commercial cancellation rules.

Nothing in this Policy excludes, restricts or overrides any rights or remedies available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and applicable e-commerce and consumer-protection rules.

We may update this Policy from time to time to reflect changes in our services, operations or applicable law.

The latest version and Last Updated date will be published on this page.

A confirmed booking will ordinarily remain subject to the cancellation terms communicated at the time of booking, unless a change is required by law or is more favorable to the customer.

For cancellations, refunds or payment-related assistance:
The Classic Indian Mahjong League & Academy
Mahjong at Fia's Lounge

G1–G5, Ground Floor, Richmond Towers
#12 Richmond Road
Bengaluru – 560025, Karnataka, India

Email: mahjongatfias@gmail.com
Call / WhatsApp: +91 96060 23454