Privacy Policy

This Privacy Policy applies to Fia's Academy ("we", "us", "our"), located at Richmond Road, Richmond Town, Bengaluru, Bengaluru, Karnataka, India. It covers our website, booking tools, events, membership requests, menu browsing, and shop enquiries.

Contact: fiasfoodflavors2020@gmail.com · +91 96060 23455

Depending on how you use our services, we may collect:

• Account details — name, email address, phone number, and password (stored securely).
• Booking & visit data — dates, time slots, seats, guest names/levels, set options, payment status, and cancellation history.
• Payment metadata — amounts, status, and payment references from our payment partner (we do not store full card numbers).
• Membership requests — plan choice and related contact details.
• Communications — messages you send by email, WhatsApp, or Instagram.
• Technical data — basic device/browser information and logs needed to keep the service secure and working.

• Create and manage your account
• Process bookings, events, payments, and refunds
• Send transactional emails (verification, password reset, booking updates)
• Respond to shop or visit enquiries
• Improve operations, prevent fraud, and meet legal obligations

We do not sell your personal information. We may share limited data with trusted processors that help us run the academy — for example payment providers, email delivery, hosting, and spreadsheet sync tools used for internal operations — only as needed to provide the service.

We use essential storage (such as session tokens) so you can stay signed in and use booking features. These are required for the website to function and are not used for third-party advertising networks.

We keep account and booking records for as long as needed to provide the service, handle disputes/refunds, and meet accounting or legal requirements. You may request account-related updates or deletion subject to records we must retain by law.

• Update profile details from your account where available
• Request access, correction, or deletion by contacting us
• Opt out of non-essential marketing messages (transactional booking messages may still be sent)

We use reasonable technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong password and keep your login private.

Our online booking services are intended for adults managing reservations. If a minor joins a table, a parent or guardian should handle the booking and payment.

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after updates means you accept the revised policy.

See also our Terms & Conditions and Refund Policy.